Check the artisan on arrival
Check the artisan's photo and Verified badge before letting them in.
Safety center
Your safety, before every hammer swings.
We vet every artisan with a valid Nigerian ID and a live photo before they can accept jobs. Here's how to keep every visit safe and what to do if something feels off.
Pay through the app — never to an artisan's account
All payments for Handyman ProMax jobs must be made inside the app by card or bank transfer. Do not send money to an artisan's personal bank account, and do not pay cash for the platform fee — even if you are asked to. Payments made outside the app cannot be traced, refunded or covered by our dispute resolution, and we will suspend any artisan who requests one. Report it immediately below or to handymanpromaxservices@gmail.com.
Pay only inside the app
Never transfer money to an artisan's personal account, except for buying equipment necessary for the problem.
Treat every artisan with respect
Abuse or harassment gets accounts removed.
Report anything that feels wrong
Report it on the app or send an email from the Safety Centre.
Minimum workmanship fee is ₦10,000
This minimum fee paid to the artisan also covers his/her transportation.
Agree the fee before work starts
Depending on the nature of work, the artisan will negotiate a fee which both parties need to agree before commencement of work. The fee must be paid through the online platform.
In an emergency
Call 112 (Nigeria emergency) first. Then tap end-call in the app and file a report so we can suspend the artisan immediately.
Report an issue or file a complaint
Reports reach our admin dashboard and our support inbox (handymanpromaxservices@gmail.com) and are reviewed within 24 hours.
Please sign in to file a report.
Or email us directly: handymanpromaxservices@gmail.com